Rapport - How the weight it carries affects the way it is managed

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10 Citations (Scopus)

Abstract

This paper discusses the management of rapport by a group of English-language teachers through their request e-mail discourse. The group was regarded as a community of practice consisting of two types of members - core and peripheral. The paper explores and compares the ways the core and peripheral members managed rapport while making requests through e-mails. It is argued that to the two types of members, rapport weighed differently and was thus managed differently by differential manipulation of three aspects of the macro-structure of the discourse including (i) the blending of discourses, (ii) the generic structure of the request e-mails, and (iii) the rhetorical approach chosen. The observed differences in rapport management are explained with reference to the career prospects and duties of the e-mail authors. KG.
Original languageEnglish
Pages (from-to)153-172
Number of pages20
JournalText and Talk
Volume31
Issue number2
DOIs
Publication statusPublished - 1 Mar 2011
Externally publishedYes

Keywords

  • community of practice
  • e-mail
  • interdiscursivity
  • move
  • rapport management
  • rhetorical approach

ASJC Scopus subject areas

  • Language and Linguistics
  • Communication
  • Philosophy
  • Linguistics and Language

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