Quantification and measurement of level of service of water distribution networks

Z. Khan, O. Moselhi, Tarek Zayed

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

1 Citation (Scopus)


Determination and quantification of levels of service in municipal context assist in performing quality-cost trade-off analysis for its services. This trade-off depends on the willingness of a community to pay for municipal services as well as on the condition of municipal assets. This paper presents a simple and generic methodology to develop a level of service model for water distribution networks. In order to develop this Analytical Hierarchy based model, in all nine operational level performance measures are identified. These account for reliability, capacity, and health and safety concerns related to a water network. A hypothetical case study is designed to exemplify the proposed method. Output of the model is in terms of service percentile which is an integrated representation of asset performance to meet user's requirements. This model can assist asset managers in quantifying the improvements required in asset performance and in making more informed decision towards sustainable asset management.
Original languageEnglish
Title of host publicationPipelines 2009
Subtitle of host publicationInfrastructure's Hidden Assets - Proceedings of the Pipelines 2009 Conference
Number of pages10
Publication statusPublished - 20 Nov 2009
Externally publishedYes
EventPipelines 2009 Conference, Pipelines 2009: Infrastructure's Hidden Assets - San Diego, CA, United States
Duration: 15 Aug 200919 Aug 2009


ConferencePipelines 2009 Conference, Pipelines 2009: Infrastructure's Hidden Assets
Country/TerritoryUnited States
CitySan Diego, CA


  • Analytical hierarchy process
  • Asset management
  • Level of service
  • Performance indicator

ASJC Scopus subject areas

  • Safety, Risk, Reliability and Quality
  • Building and Construction


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