Quality Management in the Logistics Industry: An Examination and a Ten-Step Approach for Quality Implementation

Kee Hung Lai; Gilbert Lau; Edwin Tai Chiu Cheng

doi:10.1080/1478336032000148992

Quality Management in the Logistics Industry: An Examination and a Ten-Step Approach for Quality Implementation

Kee Hung Lai, Gilbert Lau, Edwin Tai Chiu Cheng

Research output: Journal article publication › Review article › Academic research › peer-review

21 Citations (Scopus)

Abstract

We examine the factors that encourage firms in Hong Kong's logistics industry to implement quality management systems (QMSs) to ensure quality in their work processes. Based on a case study, we introduce a generic ten-step approach for QMS implementation, and discuss the cost and service advantages achieved in the case firm. The approach offers procedural guidelines for firms in the industry contemplating the implementation of QMS.

Original language	English
Pages (from-to)	147-159
Number of pages	13
Journal	Total Quality Management and Business Excellence
Volume	15
Issue number	2
DOIs	https://doi.org/10.1080/1478336032000148992
Publication status	Published - 1 Mar 2004

Keywords

Case study
Implementation
Logistics industry
Quality management

ASJC Scopus subject areas

General Business,Management and Accounting

More information

10.1080/1478336032000148992

Cite this

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Quality Management in the Logistics Industry: An Examination and a Ten-Step Approach for Quality Implementation

Abstract

Keywords

ASJC Scopus subject areas

More information

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