We examine the factors that encourage firms in Hong Kong's logistics industry to implement quality management systems (QMSs) to ensure quality in their work processes. Based on a case study, we introduce a generic ten-step approach for QMS implementation, and discuss the cost and service advantages achieved in the case firm. The approach offers procedural guidelines for firms in the industry contemplating the implementation of QMS.
- Case study
- Logistics industry
- Quality management
ASJC Scopus subject areas
- Business, Management and Accounting(all)