Quality management framework for a virtual enterprise network: A multi-agent approach

H. C.W. Lau, Wing Yan Wong, Eric W.T. Ngai, I. K. Hui

Research output: Journal article publicationJournal articleAcademic researchpeer-review

4 Citations (Scopus)


Globalization and the borderless marketplace have created an opportunity for companies to come together to work on projects that could otherwise not be completed through the efforts of one or two companies acting independently. The formation of virtual enterprise networks combines the advantages of the various core competencies of members of the network to deliver customer satisfaction. Virtual enterprise networks consist of several firms that can be geographically dispersed, and that might be technically disparate in terms of system platforms. Coordination among members of the network and the the transfer of quality products and services among members of the network are the key factors in achieving success. The proposed framework presented in this paper utilizes a multi-agent model to monitor quality within a virtual enterprise network to ensure that the processes among members run smoothly and efficiently.
Original languageEnglish
Pages (from-to)300-309
Number of pages10
JournalManaging Service Quality: An International Journal
Issue number4
Publication statusPublished - 1 Aug 2003


  • Modelling
  • Quality management
  • Virtual organizations

ASJC Scopus subject areas

  • Strategy and Management


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