Keyphrases
China
100%
Quality Management
100%
Quality Management System
100%
Service Industry
100%
Organizational Context
100%
Quality System
66%
Quality Management Practices
50%
Soft Qualities
33%
Further Development
16%
Business Performance
16%
Cluster Analysis
16%
Manufacturing Industry
16%
Performance Results
16%
Perceived Importance
16%
Contingency Theory
16%
Environmental Uncertainty
16%
Process Management System
16%
Service Quality Management
16%
Malcolm Baldrige National Quality Award (MBNQA)
16%
Organizational Contextual Factors
16%
Formal Process
16%
Award Criteria
16%
Small Service Firms
16%
Computer Science
Organizational Context
100%
Quality Management System
100%
Quality Management
100%
Business Performance
16%
Process Management
16%
Good Performance
16%
Cluster Analysis
16%
Social Sciences
Service Industries
100%
Quality Management
100%
China
100%
Contextual Factor
9%
Process Management
9%
Contingency Theory
9%
Manufacturing Industry
9%
Cluster Analysis
9%
Economics, Econometrics and Finance
Quality Management
100%
Services Industry
100%
Contingency Theory
9%
Manufacturing Industry
9%