Promotion of interpersonal competence

Interpersonal competence is an important component of an effective service leader. In this chapter we introduce a lecture embedded in a service leadership subject that focuses on promoting students’ interpersonal competence. Several topics are covered in this lecture. First, concepts and theories about interpersonal competence are introduced. Second, the relevance of interpersonal competence to service leadership is outlined. Third, methods on developing interpersonal competence are presented, particularly different conflict management strategies and assertiveness skills. Finally, conclusions and reflections on students’ own interpersonal competence and its relevance to the service leadership in one’s professional field are discussed. Different activities have been designed and incorporated in the lecture to facilitate students’ active learning and selfreflection. Students are also encouraged to explore their own ways to promote the development of interpersonal competence.