Progress on information and communication technologies in hospitality and tourism

Chun Hung Roberts Law, Dimitrios Buhalis, Cihan Cobanoglu

Research output: Journal article publicationJournal articleAcademic researchpeer-review

276 Citations (Scopus)


Design/methodology/approach – Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries. Findings – A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed. Practical implications – On the basis of the content analysis, industry practitioners can learn about up-to-date practices and decide how to take advantage of recent technological developments. Originality/value – A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier.
Original languageEnglish
Pages (from-to)727-750
Number of pages24
JournalInternational Journal of Contemporary Hospitality Management
Issue number5
Publication statusPublished - 1 Jan 2014


  • Communication technologies
  • Hospitality
  • Information technology
  • Journal
  • Review
  • Tourism

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

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