Abstract
This paper reviews tourism studies published from 1996 to July 2009 that pertain to methodological approaches to website evaluation. The paper analyzes the initial work and continues up to recent developments in website evaluation. In general, prior research can be divided into five evaluation approaches: counting, automated, numerical computation, user judgment, and combined methods. The strengths and weaknesses of each method are examined. Research gaps and opportunities for future studies are discussed.
| Original language | English |
|---|---|
| Pages (from-to) | 297-313 |
| Number of pages | 17 |
| Journal | Tourism Management |
| Volume | 31 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 1 Jun 2010 |
Keywords
- Review
- Tourism
- Website evaluation
ASJC Scopus subject areas
- Development
- Transportation
- Tourism, Leisure and Hospitality Management
- Strategy and Management
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