Progress in information technology and tourism management: 20 years on and 10 years after the Internet-The state of eTourism research

Dimitrios Buhalis, Chun Hung Roberts Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

1571 Citations (Scopus)

Abstract

This paper reviews the published articles on eTourism in the past 20 years. Using a wide variety of sources, mainly in the tourism literature, this paper comprehensively reviews and analyses prior studies in the context of Internet applications to tourism. The paper also projects future developments in eTourism and demonstrates critical changes that will influence the tourism industry structure. A major contribution of this paper is its overview of the research and development efforts that have been endeavoured in the field, and the challenges that tourism researchers are, and will be, facing.
Original languageEnglish
Pages (from-to)609-623
Number of pages15
JournalTourism Management
Volume29
Issue number4
DOIs
Publication statusPublished - 1 Aug 2008

Keywords

  • eBusiness
  • eTourism
  • Internet
  • Tourism management and marketing

ASJC Scopus subject areas

  • Development
  • Transportation
  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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