Professionalism: A contemporary interpretation in hospitality industry context

Simone Cheng, Chi Yun Alan Wong

Research output: Journal article publicationJournal articleAcademic researchpeer-review

17 Citations (Scopus)


Professionalism is traditionally associated with classic professions such as medicine and law. With the growth of consumerism, numerous industries and occupations are striving for professionalism to enhance their status. This study addresses the conceptual ambiguity of professionalism by identifying the elements or criteria to achieve it in the hospitality industry. The perceptions of hotel practitioners from various work levels including junior staff, middle managers, and senior executives are explored through focus group interviews. Findings identify eight elements of professionalism, namely, passion, sensitivity, and open-mindedness to new trends, team-oriented attitude, competence and skills, emotional self-control, professional ethics, leadership by example, and perfectionism.
Original languageEnglish
Pages (from-to)122-133
Number of pages12
JournalInternational Journal of Hospitality Management
Publication statusPublished - 1 Sept 2015


  • Emotional self-control
  • Leadership by example
  • Perfectionism
  • Professional ethics
  • Professionalism
  • Team-oriented attitudes

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management


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