Process evaluation of a pilot subject on service leadership for university students in Hong Kong

Tan Lei Shek, Li Lin, Ting Ting Liu, Moon Y.M. Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

22 Citations (Scopus)


To promote the holistic development of university students under the knowledge economy, a subject entitled "Service Leadership" was developed and piloted at The Hong Kong Polytechnic University. Process evaluation was carried out for 10 lectures, with each lecture observed by two independent observers who were registered social workers. Inter-rater reliability across the two observers was high, suggesting the observations were reliable. Results showed that program adherence was high in these lectures (mean=97.8%) and ratings on the implementation quality of the subject were also high. Some of the qualities of program implementation were significant predictors of the overall quality and success of the program. Consistent with other findings, the present study suggests that the implementation quality of "Service Leadership" was high.
Original languageEnglish
Pages (from-to)531-540
Number of pages10
JournalInternational Journal on Disability and Human Development
Issue number4
Publication statusPublished - 1 Nov 2014


  • observations
  • process evaluation
  • program adherence
  • service leadership
  • university students

ASJC Scopus subject areas

  • Rehabilitation
  • Sensory Systems
  • Geriatrics and Gerontology
  • Psychiatry and Mental health
  • Advanced and Specialised Nursing
  • Speech and Hearing


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