Privacy Concern in Mobile Payment: A Diary Study on Users’ Perception of Information Disclosure

Jiaxin Zhang, Yan Luximon

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

Abstract

Providing transactions with a mobile device in various use contexts, mobile payment transactions have prompted privacy concerns. However, there is still little knowledge about how users’ perceptions match with the actual information disclosure in different payment scenarios in China. This study investigated users’ perceived information disclosure in different use contexts of mobile payment transactions using a diary method. The results revealed that participants had serious misperception of information disclosure in the offline transactions. Findings from this study provide directions to reduce the misconception about perceived information disclosure for better adoption of mobile payment services.

Original languageEnglish
Title of host publicationHuman Systems Engineering and Design II - Proceedings of the 2nd International Conference on Human Systems Engineering and Design
Subtitle of host publicationFuture Trends and Applications, IHSED 2019
EditorsTareq Ahram, Waldemar Karwowski, Stefan Pickl, Redha Taiar
PublisherSpringer-Verlag
Pages1000-1006
Number of pages7
ISBN (Print)9783030279271
DOIs
Publication statusPublished - 1 Jan 2020
Event2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019 - Munich, Germany
Duration: 16 Sep 201918 Sep 2019

Publication series

NameAdvances in Intelligent Systems and Computing
Volume1026
ISSN (Print)2194-5357
ISSN (Electronic)2194-5365

Conference

Conference2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019
CountryGermany
CityMunich
Period16/09/1918/09/19

Keywords

  • Mobile payment
  • Perceived information disclosure
  • Quantitative diary study
  • The actual information disclosure

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Computer Science(all)

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