Prediction of B2C e-commerce order arrival using hybrid autoregressive-adaptive neuro-fuzzy inference system (AR-ANFIS) for managing fluctuation of throughput in e-fulfilment centres

K. H. Leung, K. L. Choy, G. T.S. Ho, Carman K.M. Lee, H. Y. Lam, C. C. Luk

Research output: Journal article publicationJournal articleAcademic researchpeer-review

9 Citations (Scopus)


The complexity of today's e-commerce logistics environment compels practitioners to achieve a higher level of operating efficiency. As it is infeasible for operators to process a large number of discrete e-orders individually, warehouse postponement, that is, delaying the execution of a logistics process until the last possible moment, is essential. Yet the question remains as to how one can accurately identify the timing for consolidating e-orders, and subsequently releasing the grouped e-orders for batch order picking. This is a subject, lacking previous research, but is fundamentally crucial in today's e-commerce logistics environment. This paper introduces an integrated autoregressive-adaptive neuro-fuzzy inference system (AR-ANFIS) approach for forecasting e-commerce order arrivals. Two AR-ANFIS models are built for evaluating their prediction ability against ARIMA models. The experimental results confirm the suitability of the hybrid model for forecasting e-order arrivals. To make use of the model output, an algorithm is formulated to convert e-order arrival figures into cut-off time of order grouping. In this sense, this total solution, packaged as a decision support system, namely the E-order arrival prediction system, assists logistics practitioners in judging when to release the grouped e-orders for batch processing, and essentially improves their order handling capability.

Original languageEnglish
Pages (from-to)304-324
Number of pages21
JournalExpert Systems with Applications
Publication statusPublished - 15 Nov 2019


  • Adaptive neuro-fuzzy inference system (ANFIS)
  • Autoregressive (AR) model
  • E-commerce logistics
  • Order arrival prediction
  • Warehouse postponement applications

ASJC Scopus subject areas

  • Engineering(all)
  • Computer Science Applications
  • Artificial Intelligence

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