TY - GEN
T1 - PERSONAL-ORIENTED AIRLINE CREW SCHEDULING: UNDERSTANDING CREW PREFERENCES AND JOB SATISFACTION
AU - Wang, Yilun
AU - Wong, Ka Hin
AU - Xu, Min
N1 - Publisher Copyright:
Copyright © 2023 Hong Kong Society for Transportation Studies Limited.
PY - 2023/12
Y1 - 2023/12
N2 - Crew scheduling has been challenging due to high crew unsatisfaction and turnover in the aftermath of the pandemic. The current scheduling has led to overwork and low job satisfaction, which prompts the airports to increase payment for crew retention and employment. However, this poses a threat to airline growth. To ensure sustainability, we propose a personal-oriented crew scheduling that is personal-oriented, taking individual preferences into account. To investigate the effect of this approach, we conduct a study that involves collecting over one hundred questionnaires from previous and current flight crew members, which aims to identify common preferences patterns. Our analysis reveals that over 80% of respondents considered working with preferred crewmates, preferred duty locations, and time zone as important factors. They believe that these factors could enhance work-life balance, increase job satisfaction, reduce the risk of fatigue or accident, and enable more control over the work schedules. Additionally, we propose a new personal preference request operation process, which could be integrated into the current system. Our study highlights the importance of personal-oriented airline crew scheduling for staff happiness and retention. We recommend that the crew scheduling department of airports consider these findings to improve long-term competence.
AB - Crew scheduling has been challenging due to high crew unsatisfaction and turnover in the aftermath of the pandemic. The current scheduling has led to overwork and low job satisfaction, which prompts the airports to increase payment for crew retention and employment. However, this poses a threat to airline growth. To ensure sustainability, we propose a personal-oriented crew scheduling that is personal-oriented, taking individual preferences into account. To investigate the effect of this approach, we conduct a study that involves collecting over one hundred questionnaires from previous and current flight crew members, which aims to identify common preferences patterns. Our analysis reveals that over 80% of respondents considered working with preferred crewmates, preferred duty locations, and time zone as important factors. They believe that these factors could enhance work-life balance, increase job satisfaction, reduce the risk of fatigue or accident, and enable more control over the work schedules. Additionally, we propose a new personal preference request operation process, which could be integrated into the current system. Our study highlights the importance of personal-oriented airline crew scheduling for staff happiness and retention. We recommend that the crew scheduling department of airports consider these findings to improve long-term competence.
KW - airline crew scheduling
KW - data analysis
KW - personalized preferences
UR - http://www.scopus.com/inward/record.url?scp=85186649493&partnerID=8YFLogxK
M3 - Conference article published in proceeding or book
AN - SCOPUS:85186649493
T3 - Proceedings of the 27th International Conference of Hong Kong Society for Transportation Studies, HKSTS 2023: Transport and Equity
SP - 608
EP - 613
BT - Proceedings of the 27th International Conference of Hong Kong Society for Transportation Studies, HKSTS 2023
A2 - Kwan, Mei-Po
A2 - He, Sylvia Y.
A2 - Kuo, Y.H.
PB - Hong Kong Society for Transportation Studies Limited
T2 - 27th International Conference of Hong Kong Society for Transportation Studies: Transport and Equity, HKSTS 2023
Y2 - 11 December 2023 through 12 December 2023
ER -