Performance measurement and management research in the hospitality and tourism industry

Mehmet Altin, Mehmet Ali Koseoglu, Xiaojuan Yu, Arash Riasi

Research output: Journal article publicationJournal articleAcademic researchpeer-review

21 Citations (Scopus)

Abstract

Purpose: The purpose of this paper is to provide a critical review of the performance management literature in the hospitality and tourism (H/T) industry. Design/methodology/approach: The study is conducted through a critical literature review based on three dimensions: progress on ontological and epistemological issues, on the purpose of performance measurement (PM) and on the emerging contexts. Findings: The progress on the three topics, namely, ontological and epistemological, purpose and emerging context, is addressed. Based on these three issues, the performance management literature in the H/T industry has not had any concrete structure. Few studies have been conducted reviewing the progress on performance criteria in the hotel industry. A research agenda is recommended to build a concrete structure in the field. Research limitations/implications: This study focused on only leading H/T journals to analyze the progress on the performance management literature in the H/T industry. The findings can help researchers (re)design research agendas to contribute to both mainstream performance management literature and literature related to the H/T industry. Originality/value: This is one of the first studies highlighting the progress on the performance management literature in hospitality and tourism by considering ontological and epistemological issues, the purpose of PM and the emerging contexts.
Original languageEnglish
Pages (from-to)1172-1189
Number of pages18
JournalInternational Journal of Contemporary Hospitality Management
Volume30
Issue number2
DOIs
Publication statusPublished - 1 Jan 2018

Keywords

  • Critical review
  • Hospitality
  • Performance management
  • Performance measurement
  • Tourism

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management

Cite this