Peer Engagement Behaviors: Conceptualization and Research Directions

Meizhen Lin; Li Miao; Wei Wei; Hyoungeun Moon

doi:10.1177/1094670519865609

Peer Engagement Behaviors: Conceptualization and Research Directions

Meizhen Lin, Li Miao, Wei Wei, Hyoungeun Moon

Research output: Journal article publication › Journal article › Academic research › peer-review

38 Citations (Scopus)

Abstract

Using social network theory as a theoretical root, this study introduces the concept of peer engagement behaviors and discusses its characteristics in relation to customer, employee, and actor engagement behaviors. This study identifies several sets of foundational research questions related to peer engagement behaviors that focus on unique attributes such as role duality, role fluidity, platform centrality, tie strength, and multidirectionality of peer engagement behaviors. Directions for broad areas of future research are also discussed to encourage theory-building on topics related to measurement, classification, subjective experiences, antecedents, and consequences of peer engagement behaviors.

Original language	English
Pages (from-to)	388-403
Number of pages	16
Journal	Journal of Service Research
Volume	22
Issue number	4
DOIs	https://doi.org/10.1177/1094670519865609
Publication status	Published - 1 Nov 2019
Externally published	Yes

Keywords

customer engagement behaviors
employee engagement behaviors
peer engagement behaviors
peer-to-peer exchange
sharing economy
social network theory

ASJC Scopus subject areas

Information Systems
Sociology and Political Science
Organizational Behavior and Human Resource Management

More information

10.1177/1094670519865609

Cite this

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Peer Engagement Behaviors: Conceptualization and Research Directions

Abstract

Keywords

ASJC Scopus subject areas

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