Organizational support versus supervisor support: The impact on hospitality managers’ psychological contract and work engagement

Xiaolin Shi, Susan E. Gordon

Research output: Journal article publicationJournal articleAcademic researchpeer-review

31 Citations (Scopus)


Considering perceived organizational support (POS) and perceived supervisor support (PSS) at the same time and understanding which one is more critical receives little attention. A scenario-based experimental design was conducted to examine the influences of high PSS & low POS and low PSS & high POS on hospitality employees’ psychological contract (PC) and work engagement. The results show that managers experience both psychological contract breach (PCB) and lower work engagement under these two imperfect situations. Furthermore, managers have relatively higher PCB and lower work engagement under the situation of receiving lower PSS than receiving lower POS. Finally, it was found that PCB has a more negative influence on managers’ work engagement when receiving lower PSS. Theoretical and practical implications based on the results are discussed.
Original languageEnglish
Article number102374
JournalInternational Journal of Hospitality Management
Publication statusPublished - May 2020
Externally publishedYes


  • Hospitality managers
  • Perceived organizational support
  • Perceived supervisor support
  • Psychological contract
  • Work engagement

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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