Organizational Drivers and Outcomes of Casino Employees’ Work Adaptability

Peter Beom Cheol Kim, Seontaik Kim, Samuel Seongseop Kim, Jongin Kim

Research output: Journal article publicationJournal articleAcademic researchpeer-review

5 Citations (Scopus)

Abstract

This study investigates work adaptability and its relationships with organizational drivers (i.e., schedule flexibility and career development opportunity) and outcomes (i.e., job performance and turnover intention) among employees in a casino company in South Korea. A total of 488 casino workers participated in the self-administered survey during their shift meetings. Research hypotheses were tested using structural equation modeling using LISREL (version 8.80). The results indicate that schedule flexibility and career development opportunity have a significant effect on work adaptability, which promotes employees’ job performance and lessens their turnover intention. Further, this study finds that the effect of work adaptability on employee outcomes is stronger for casino dealers than those in other jobs. Implications of the findings are discussed for hospitality researchers and practitioners, followed by limitations and future research.

Original languageEnglish
Pages (from-to)276-296
Number of pages21
JournalJournal of Hospitality Marketing and Management
Volume26
Issue number3
DOIs
Publication statusPublished - 3 Apr 2017

Keywords

  • Career development opportunity
  • casino
  • job performance
  • schedule flexibility
  • turnover intention
  • work adaptability

ASJC Scopus subject areas

  • Management Information Systems
  • Tourism, Leisure and Hospitality Management
  • Marketing

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