TY - GEN
T1 - Once a kind friend is now a thing
T2 - 2019 ACM Conference on Designing Interactive Systems, DIS 2019
AU - Cho, Minji
AU - Lee, Sang Su
AU - Lee, Kun Pyo
PY - 2019/6/18
Y1 - 2019/6/18
N2 - The number of households using stand-alone conversational agents is rapidly increasing. However, recent research revealed that in some of these households, use of agents decreases over time, and we know little about why. Therefore, we aim to understand how people utilize such devices in their daily lives and to explore the associated obstacles or difficulties. We conducted a long-term (12-week) user study in which we followed eight households, examining their use of Amazon Echo at home. From a series of diaries, surveys, and interviews with eight first-time users, we identified how their experiences changed over time and how conversational agents lose their presence at home. We found that voice interface, physical form, and at-home installation affect users' perceptions and expectations of smart speakers. Based on these findings, we discuss challenges and design opportunities for future at-home conversational agents.
AB - The number of households using stand-alone conversational agents is rapidly increasing. However, recent research revealed that in some of these households, use of agents decreases over time, and we know little about why. Therefore, we aim to understand how people utilize such devices in their daily lives and to explore the associated obstacles or difficulties. We conducted a long-term (12-week) user study in which we followed eight households, examining their use of Amazon Echo at home. From a series of diaries, surveys, and interviews with eight first-time users, we identified how their experiences changed over time and how conversational agents lose their presence at home. We found that voice interface, physical form, and at-home installation affect users' perceptions and expectations of smart speakers. Based on these findings, we discuss challenges and design opportunities for future at-home conversational agents.
KW - Amazon Echo
KW - Conversational agents
KW - User experience
UR - http://www.scopus.com/inward/record.url?scp=85070609039&partnerID=8YFLogxK
U2 - 10.1145/3322276.3322332
DO - 10.1145/3322276.3322332
M3 - Conference article published in proceeding or book
T3 - DIS 2019 - Proceedings of the 2019 ACM Designing Interactive Systems Conference
SP - 1557
EP - 1569
BT - DIS 2019 - Proceedings of the 2019 ACM Designing Interactive Systems Conference
PB - Association for Computing Machinery, Inc
Y2 - 23 June 2019 through 28 June 2019
ER -