NameSpec asks: What's Your Name in Chinese? A Voice Bot to Specify Chinese Personal Names through Dialog

Andreas Liesenfeld; Chu Ren Huang

doi:10.1145/3405755.3406171

NameSpec asks: What's Your Name in Chinese? A Voice Bot to Specify Chinese Personal Names through Dialog

Andreas Liesenfeld, Chu Ren Huang

Department of Chinese and Bilingual Studies

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

Abstract

We present NameSpec, a voice interface that specifies Mandarin Chinese personal names with the user through dialog. Chinese personal names can contain thousands of different, sometimes rare, characters, many of which are homophones that require further disambiguation. Integrated in larger CUI ecosystems as a bot skill, Namespec is activated endogenously when the need arises to input personal names as part of e.g. ticket booking systems or financial services. The results of a preliminary user experience evaluation trail (n=100) show that NameSpec currently completes around 82% of user queries successfully, but challenges remain related to unseen user input, tone recognition and Pinyin-character mapping.

Original language	English
Title of host publication	Proceedings of the 2nd Conference on Conversational User Interfaces, CUI 2020
Publisher	Association for Computing Machinery
ISBN (Electronic)	9781450375443
DOIs	https://doi.org/10.1145/3405755.3406171
Publication status	Published - 22 Jul 2020
Event	2nd Conference on Conversational User Interfaces, CUI 2020 - Bilbao, Spain Duration: 22 Jul 2020 → 24 Jul 2020

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	2nd Conference on Conversational User Interfaces, CUI 2020
Country/Territory	Spain
City	Bilbao
Period	22/07/20 → 24/07/20

Keywords

bot skill
Chinese character specification
CUI design

ASJC Scopus subject areas

Software
Human-Computer Interaction
Computer Vision and Pattern Recognition
Computer Networks and Communications

More information

10.1145/3405755.3406171

Cite this

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title = "NameSpec asks: What's Your Name in Chinese? A Voice Bot to Specify Chinese Personal Names through Dialog",

abstract = "We present NameSpec, a voice interface that specifies Mandarin Chinese personal names with the user through dialog. Chinese personal names can contain thousands of different, sometimes rare, characters, many of which are homophones that require further disambiguation. Integrated in larger CUI ecosystems as a bot skill, Namespec is activated endogenously when the need arises to input personal names as part of e.g. ticket booking systems or financial services. The results of a preliminary user experience evaluation trail (n=100) show that NameSpec currently completes around 82% of user queries successfully, but challenges remain related to unseen user input, tone recognition and Pinyin-character mapping.",

keywords = "bot skill, Chinese character specification, CUI design",

author = "Andreas Liesenfeld and Huang, {Chu Ren}",

note = "Publisher Copyright: {\textcopyright} 2020 Owner/Author.; 2nd Conference on Conversational User Interfaces, CUI 2020 ; Conference date: 22-07-2020 Through 24-07-2020",

year = "2020",

month = jul,

day = "22",

doi = "10.1145/3405755.3406171",

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series = "ACM International Conference Proceeding Series",

publisher = "Association for Computing Machinery",

booktitle = "Proceedings of the 2nd Conference on Conversational User Interfaces, CUI 2020",

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Liesenfeld, A & Huang, CR 2020, NameSpec asks: What's Your Name in Chinese? A Voice Bot to Specify Chinese Personal Names through Dialog. in Proceedings of the 2nd Conference on Conversational User Interfaces, CUI 2020., 37, ACM International Conference Proceeding Series, Association for Computing Machinery, 2nd Conference on Conversational User Interfaces, CUI 2020, Bilbao, Spain, 22/07/20. https://doi.org/10.1145/3405755.3406171

NameSpec asks: What's Your Name in Chinese? A Voice Bot to Specify Chinese Personal Names through Dialog. / Liesenfeld, Andreas; Huang, Chu Ren.
Proceedings of the 2nd Conference on Conversational User Interfaces, CUI 2020. Association for Computing Machinery, 2020. 37 (ACM International Conference Proceeding Series).

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

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N2 - We present NameSpec, a voice interface that specifies Mandarin Chinese personal names with the user through dialog. Chinese personal names can contain thousands of different, sometimes rare, characters, many of which are homophones that require further disambiguation. Integrated in larger CUI ecosystems as a bot skill, Namespec is activated endogenously when the need arises to input personal names as part of e.g. ticket booking systems or financial services. The results of a preliminary user experience evaluation trail (n=100) show that NameSpec currently completes around 82% of user queries successfully, but challenges remain related to unseen user input, tone recognition and Pinyin-character mapping.

AB - We present NameSpec, a voice interface that specifies Mandarin Chinese personal names with the user through dialog. Chinese personal names can contain thousands of different, sometimes rare, characters, many of which are homophones that require further disambiguation. Integrated in larger CUI ecosystems as a bot skill, Namespec is activated endogenously when the need arises to input personal names as part of e.g. ticket booking systems or financial services. The results of a preliminary user experience evaluation trail (n=100) show that NameSpec currently completes around 82% of user queries successfully, but challenges remain related to unseen user input, tone recognition and Pinyin-character mapping.

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NameSpec asks: What's Your Name in Chinese? A Voice Bot to Specify Chinese Personal Names through Dialog

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

More information

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