NameSpec asks: What's Your Name in Chinese? A Voice Bot to Specify Chinese Personal Names through Dialog

Andreas Liesenfeld, Chu Ren Huang

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

Abstract

We present NameSpec, a voice interface that specifies Mandarin Chinese personal names with the user through dialog. Chinese personal names can contain thousands of different, sometimes rare, characters, many of which are homophones that require further disambiguation. Integrated in larger CUI ecosystems as a bot skill, Namespec is activated endogenously when the need arises to input personal names as part of e.g. ticket booking systems or financial services. The results of a preliminary user experience evaluation trail (n=100) show that NameSpec currently completes around 82% of user queries successfully, but challenges remain related to unseen user input, tone recognition and Pinyin-character mapping.

Original languageEnglish
Title of host publicationProceedings of the 2nd Conference on Conversational User Interfaces, CUI 2020
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450375443
DOIs
Publication statusPublished - 22 Jul 2020
Event2nd Conference on Conversational User Interfaces, CUI 2020 - Bilbao, Spain
Duration: 22 Jul 202024 Jul 2020

Publication series

NameACM International Conference Proceeding Series

Conference

Conference2nd Conference on Conversational User Interfaces, CUI 2020
Country/TerritorySpain
CityBilbao
Period22/07/2024/07/20

Keywords

  • bot skill
  • Chinese character specification
  • CUI design

ASJC Scopus subject areas

  • Software
  • Human-Computer Interaction
  • Computer Vision and Pattern Recognition
  • Computer Networks and Communications

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