Multidimensional Facets of Perceived Risk in Mobile Travel Booking

Sangwon Park, Iis P. Tussyadiah

Research output: Journal article publicationJournal articleAcademic researchpeer-review

50 Citations (Scopus)

Abstract

Despite the growing prevalence of smartphones in daily life and travel context, travelers still perceive an extent of risk associated with using their smartphone to book travel products. In order to alleviate or reduce perceived risk, it is important to better understand the dimensions of and the factors that contribute to perceived risk. This study analyzed 411 responses from an online panel to examine perceived risk in mobile travel booking and identified the following facets: time risk, financial risk, performance risk, privacy/security risk, psychological risk, physical risk, and device risk. Several antecedents of perceived risk were identified. Perceived collection of personal information via smartphones contributes positively, while consumer innovativeness, trust, and visibility contribute negatively to perceived risk. Further, the predictive validity of perceived risk is confirmed as it significantly explains perceived usefulness, attitude, and behavioral intention in mobile travel booking. Implications to manage perceived risk and its antecedents are provided.
Original languageEnglish
Pages (from-to)854-867
Number of pages14
JournalJournal of Travel Research
Volume56
Issue number7
DOIs
Publication statusPublished - 1 Sep 2017
Externally publishedYes

Keywords

  • mobile booking
  • perceived risk
  • smartphone
  • travel booking

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Transportation
  • Tourism, Leisure and Hospitality Management

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