Motivators behind information disclosure: Evidence from Airbnb hosts

Sai Liang, Hui Li, Xianwei Liu, Markus Schuckert

Research output: Journal article publicationJournal articleAcademic researchpeer-review

11 Citations (Scopus)

Abstract

Extensive studies have researched on the determinants of user information disclosure. This study extends current research by switching into peer-to-peer property rental platforms and highlights the information disclosure behavior of hosts (sellers). We construct a conceptual framework and collect a unique longitudinal dataset from Airbnb to examine the determinants of hosts' decisions to disclose information. The empirical results suggest that getting more reviews, higher ratings, and receiving more informative or readable reviews motivate hosts to disclose more information, especially for low permission relevant information. Moreover, property quantity negatively moderates the relationship between the reviews hosts received and their information disclosure intention. This study concludes by presenting theoretical and managerial implications for both research and practice.

Original languageEnglish
Pages (from-to)305-319
Number of pages15
JournalAnnals of Tourism Research
Volume76
DOIs
Publication statusPublished - May 2019

Keywords

  • Airbnb
  • Information disclosure
  • Online reviews
  • Privacy
  • Trust

ASJC Scopus subject areas

  • Development
  • Tourism, Leisure and Hospitality Management

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