Model of migration and use of platforms: Role of hierarchy, current generation, and complementarities in consumer settings

Xin Xu, Viswanath Venkatesh, Kar Yan Tam, Se Joon Hong

Research output: Journal article publicationJournal articleAcademic researchpeer-review

60 Citations (Scopus)


We develop and test a model of migration and use of platforms to explain consumers' reactions to the newest generation of an information and communication technology platform. We draw from information systems and consumer behavior research on adoption and use of technologies, and adapt and incorporate the construct of complementarity from macrolevel research on platform leadership, network effects, and innovation ecosystems. We conceptualize complementarities between the hardware and software platforms, software platform and applications, and applications and services. The complementarities are theorized to influence migration intention, with current generation of the consumer's platform being a key moderator. We empirically validated our model with data collected using two waves of surveys from 4,412 consumers (2,333 consumers in the second wave) before and after the introduction of the third generation (3G) mobile data services platform in Hong Kong. We explained 60% of the variance in migration intention that in turn was strongly correlated with migration to and use of 3G.
Original languageEnglish
Pages (from-to)1304-1323
Number of pages20
JournalManagement Science
Issue number8
Publication statusPublished - 1 Aug 2010


  • IT adoption and diffusion
  • Platform migration
  • Service innovation
  • Service management
  • Technology complementarity
  • Technology hierarchy

ASJC Scopus subject areas

  • Strategy and Management
  • Management Science and Operations Research

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