旅行中手机支付故障的研究

Translated title of the contribution: Mobile Payment Failure during Travel

Sunny Sun, Rob Law, Lina Zhong

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Abstract

The ‘cash-free’ phenomenon in China has been noted worldwide, thereby indicating that tourists in this country heavily depend on mobile payments during their travel. However, this dependence may become problematic when mobile payment transactions fail. Thus, the present study systematically evaluates mobile payment failure by examining the awareness of tourists, explores the parties involved in mobile payment, and proposes a conceptual model of failure assessment on the basis of the multi-hazard risk assessment model. Results show that mobile payment failure is related to four parties, namely, merchant, network operator, service provider, and user. Practical implications are further discussed in this paper.

Translated title of the contributionMobile Payment Failure during Travel
Original languageChinese
JournalJournal of China Tourism Research
DOIs
Publication statusAccepted/In press - 1 Jan 2019

Keywords

  • assessment model
  • China
  • mobile payment failure
  • Multi-hazard risk
  • travel

ASJC Scopus subject areas

  • Cultural Studies
  • Language and Linguistics
  • Linguistics and Language
  • Tourism, Leisure and Hospitality Management

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