Mind the Gap: Discrepancy between Customer Expectation and Perception on Commercial Chatbots Usage

Research output: Journal article publication › Journal article › Academic research › peer-review

Original language	English
Pages (from-to)	1-10
Journal	Asian Journal of Empirical Research
Volume	11
Issue number	1
Publication status	Published - Jul 2021

More information

@article{a36c5c7cd42842a2801823090c3086b0,

title = "Mind the Gap: Discrepancy between Customer Expectation and Perception on Commercial Chatbots Usage",

author = "Chan, \{Winslet Ting Yan\} and Leung, \{Chi Hong\}",

year = "2021",

month = jul,

language = "English",

volume = "11",

pages = "1--10",

journal = "Asian Journal of Empirical Research",

number = "1",

}