Mind the Gap: Discrepancy between Customer Expectation and Perception on Commercial Chatbots Usage

Winslet Ting Yan Chan, Chi Hong Leung

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Original languageEnglish
Pages (from-to)1-10
JournalAsian Journal of Empirical Research
Volume11
Issue number1
Publication statusPublished - Jul 2021

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