Original language | English |
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Pages (from-to) | 1-10 |
Journal | Asian Journal of Empirical Research |
Volume | 11 |
Issue number | 1 |
Publication status | Published - Jul 2021 |
Mind the Gap: Discrepancy between Customer Expectation and Perception on Commercial Chatbots Usage
Winslet Ting Yan Chan, Chi Hong Leung
Research output: Journal article publication › Journal article › Academic research › peer-review