Measuring hotel performance using the game cross-efficiency approach

Haiyan Song, Shu Yang, Jie Wu

Research output: Journal article publicationJournal articleAcademic researchpeer-review

3 Citations (Scopus)


This study evaluates the comparative operating efficiencies of 23 international tourist hotels in Taipei by means of data envelopment analysis (DEA). A game crossefficiency extension of the original DEA method is applied to provide reliable and comprehensive evaluation results. The main advantage of this approach is that it not only assesses hotel efficiency effectively based on self- and peer evaluation but alsotakes the competition among decision-making units (DMUs) into account. A starratingsystem is also proposed to rate the performance of the international hotels under study based on their DEA efficiency scores over different periods. The results reveal that the mode of hotel operation significantly affects efficiency, in that hotels operated by international chains are more efficient than independent hotels. However, the level achieved in the traditional Taiwanese plum-rating system by hotels had no significant impact on hotel operational efficiency.
Original languageEnglish
Pages (from-to)85-103
Number of pages19
JournalJournal of China Tourism Research
Issue number1
Publication statusPublished - 1 Jan 2011


  • Data envelopment analysis
  • Game cross-efficiency evaluation
  • International hotels of taipei
  • Star-rating

ASJC Scopus subject areas

  • Cultural Studies
  • Language and Linguistics
  • Linguistics and Language
  • Tourism, Leisure and Hospitality Management


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