Maximizing study abroad learning outcomes through cultural intelligence and emotional intelligence development

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4 Citations (Scopus)

Abstract

This study investigates the enhancement of cultural intelligence (CQ) and emotional intelligence (EI) of hospitality management students to maximize learning outcomes from their study abroad experience. A phenomenological approach through content analysis of reflective journals was employed to understand students’ learning experiences. All students reflected at least one of the four CQ dimensions where the majority expressed improvement in cognitive and motivational CQ. Among the EI dimensions, the self-emotion appraisal was expressed by the majority of students. All CQ and EI dimensions enhanced at least one of the learning outcomes. The findings revealed that study abroad effectively prepares students as socially responsible global citizens, besides enhancing their CQ and EI.

Original languageEnglish
Article number100359
JournalJournal of Hospitality, Leisure, Sport and Tourism Education
Volume30
DOIs
Publication statusPublished - Jun 2022

Keywords

  • Cultural intelligence
  • Emotional intelligence
  • Hospitality education
  • Learning outcomes
  • Socially responsible global citizen
  • Study abroad

ASJC Scopus subject areas

  • Education
  • Tourism, Leisure and Hospitality Management

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