Abstract
This paper evaluates the market segmentation of international distribution centers based on shippers' service requirements. The paper's findings suggest that cargo safety was perceived as the most important service attribute, followed by cargo tracing service, inland transportation, and customs clearance. These service attributes were used to classify users of international distribution centers into three segments, namely, consolidation and storage services oriented firms, cargo related services oriented firms, and support services oriented firms.
Original language | English |
---|---|
Pages (from-to) | 49-60 |
Number of pages | 12 |
Journal | Transportation Research Part E: Logistics and Transportation Review |
Volume | 39 |
Issue number | 1 |
DOIs | |
Publication status | Published - 1 Jan 2003 |
Externally published | Yes |
Keywords
- Cluster analysis
- International distribution center
- Market segment
- Port
ASJC Scopus subject areas
- Business and International Management
- Transportation
- Management Science and Operations Research