Market orientation in quality-oriented organizations and its impact on their performance

Research output: Journal article publicationJournal articleAcademic researchpeer-review

64 Citations (Scopus)

Abstract

Studying the impact of market orientation on business performance has been a popular research topic in recent years. However, there seems to be a lack of empirical studies that measure market orientation in quality management environments, even though marketing and quality management are considered complementary business approaches. This paper explores the effects of market orientation on a sample of 304 quality-oriented firms, and its impact on their performance. Confirmatory factor analysis was used to validate the measures of market orientation, quality management implementation, and business performance. Correlation analysis was performed to determine whether market orientation is associated with quality management implementation and a firm's performance. Three aspects of market orientation are found to correlate with 10 critical factors of quality management implementation, and with four dimensions of business performance. The findings indicate that market orientation is strongly correlated with quality management implementation and business performance in a positive direction in the sampled firms. The implications of the results are discussed, and suggestions for further research are proposed.
Original languageEnglish
Pages (from-to)17-34
Number of pages18
JournalInternational Journal of Production Economics
Volume84
Issue number1
DOIs
Publication statusPublished - 11 Apr 2003

Keywords

  • Implementation
  • Marketing
  • Performance
  • Quality
  • Survey

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Economics and Econometrics
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

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