Managing State-Owned Hotels in China: The Challenges and Remedies

Kam Hung; Hanqin Qiu; Chifung (Kevin) Lam; Guoqiang Yang; Daixin Pang; Zhongwen Chen; Jing Li; Fuying Yang; Linquan Yan; Chenfei Wang; Yuan Deng

doi:10.1080/19368623.2013.728987

Managing State-Owned Hotels in China: The Challenges and Remedies

Kam Hung, Hanqin Qiu, Chifung (Kevin) Lam, Guoqiang Yang, Daixin Pang, Zhongwen Chen, Jing Li, Fuying Yang, Linquan Yan, Chenfei Wang, Yuan Deng

Research output: Journal article publication › Journal article › Academic research › peer-review

4 Citations (Scopus)

Abstract

State-owned hotel (SOH) management is highly controversial given its poor economic performance, state ownership, and unique management structure. This article identifies the challenges of SOHs and discusses how the SOHs can improve their performance. The results, based on 15 semistructured interviews with state-owned hotel senior managers and employees, suggest that the SOHs in Hangzhou are encountering various problems in relation to their ownership, human resources, market competition, and management. Suggestions to improve the performance of SOHs in China are offered.

Original language	English
Pages (from-to)	752-769
Number of pages	18
Journal	Journal of Hospitality Marketing and Management
Volume	22
Issue number	7
DOIs	https://doi.org/10.1080/19368623.2013.728987
Publication status	Published - 1 Oct 2013

Keywords

China
competition
human resources
management
ownership
state-owned hotels

ASJC Scopus subject areas

Management Information Systems
Tourism, Leisure and Hospitality Management
Marketing

More information

10.1080/19368623.2013.728987

Cite this

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AU - Pang, Daixin

AU - Chen, Zhongwen

AU - Li, Jing

AU - Yang, Fuying

AU - Yan, Linquan

AU - Wang, Chenfei

AU - Deng, Yuan

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AB - State-owned hotel (SOH) management is highly controversial given its poor economic performance, state ownership, and unique management structure. This article identifies the challenges of SOHs and discusses how the SOHs can improve their performance. The results, based on 15 semistructured interviews with state-owned hotel senior managers and employees, suggest that the SOHs in Hangzhou are encountering various problems in relation to their ownership, human resources, market competition, and management. Suggestions to improve the performance of SOHs in China are offered.

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Managing State-Owned Hotels in China: The Challenges and Remedies

Abstract

Keywords

ASJC Scopus subject areas

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