Managing State-Owned Hotels in China: The Challenges and Remedies

Kam Hung, Hanqin Qiu, Chifung (Kevin) Lam, Guoqiang Yang, Daixin Pang, Zhongwen Chen, Jing Li, Fuying Yang, Linquan Yan, Chenfei Wang, Yuan Deng

Research output: Journal article publicationJournal articleAcademic researchpeer-review

4 Citations (Scopus)


State-owned hotel (SOH) management is highly controversial given its poor economic performance, state ownership, and unique management structure. This article identifies the challenges of SOHs and discusses how the SOHs can improve their performance. The results, based on 15 semistructured interviews with state-owned hotel senior managers and employees, suggest that the SOHs in Hangzhou are encountering various problems in relation to their ownership, human resources, market competition, and management. Suggestions to improve the performance of SOHs in China are offered.
Original languageEnglish
Pages (from-to)752-769
Number of pages18
JournalJournal of Hospitality Marketing and Management
Issue number7
Publication statusPublished - 1 Oct 2013


  • China
  • competition
  • human resources
  • management
  • ownership
  • state-owned hotels

ASJC Scopus subject areas

  • Management Information Systems
  • Tourism, Leisure and Hospitality Management
  • Marketing


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