Managing service supply chains in the big data era: A system of systems perspective

Tsan Ming Choi

Research output: Chapter in book / Conference proceedingChapter in an edited book (as author)Academic researchpeer-review

2 Citations (Scopus)


Supply chain management is one of the most important areas in modern business. In the domain of services operations management, service supply chains are multi-echelon dynamic systems which focus on how collaboration and coordination among supply chain agents can enhance service management and achieve global optimality. Undoubtedly, service supply chain management has become an especially important topic in the big data era, in which the massive amount of data would provide great opportunity to advance it. This chapter discusses, from the system of systems perspective, how the service supply chain can be better managed. We first present the characteristics of service supply chain systems. Then, we discuss why the service supply chain is qualified to be called a system of systems. Afterwards, we highlight some technological elements related to service supply chains and discuss some principles from the system of systems perspective to enhance service supply chain management. Future research directions are proposed.

Original languageEnglish
Title of host publicationService Supply Chain Systems
Subtitle of host publicationA Systems Engineering Approach
PublisherCRC Press
Number of pages8
ISBN (Electronic)9781315682143
ISBN (Print)9781138028296
Publication statusPublished - 14 Apr 2016


  • Big data
  • Operations management
  • Service science
  • Service supply chain management
  • System of systems
  • Systems engineering

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)
  • Engineering(all)


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