TY - JOUR
T1 - Managers' leadership, compensation and benefits, and departments’ performance
T2 - Evidence from upscale hotels in Australia: Leadership, compensation and performance
AU - Patiar, Anoop
AU - Wang, Ying
N1 - Funding Information:
We would like to acknowledge the partial financial support of Griffith Institute for Tourism in the data collection for this research.
Publisher Copyright:
© 2019
PY - 2020/3
Y1 - 2020/3
N2 - As hotels strive to improve their management practices, managers' leadership style has been recognized for its influence on hotel departments' performance. Focusing on the practice of transformational and transactional leadership, this study investigates the role of compensation and benefits in the relationship between leadership style and hotel performance at the department level. Results of a self-administrated questionnaire survey of hotel department managers (food and beverage, and rooms) of four and five star hotels in Australia suggest that managers' perceived compensation and benefits mediated the effect of both transformational and transactional leadership on department financial, non-financial, and sustainable performance. This study's findings help clarify the mechanisms underlying how leadership works to improve performance and highlight the importance of well-designed compensation and benefits systems in hotels.
AB - As hotels strive to improve their management practices, managers' leadership style has been recognized for its influence on hotel departments' performance. Focusing on the practice of transformational and transactional leadership, this study investigates the role of compensation and benefits in the relationship between leadership style and hotel performance at the department level. Results of a self-administrated questionnaire survey of hotel department managers (food and beverage, and rooms) of four and five star hotels in Australia suggest that managers' perceived compensation and benefits mediated the effect of both transformational and transactional leadership on department financial, non-financial, and sustainable performance. This study's findings help clarify the mechanisms underlying how leadership works to improve performance and highlight the importance of well-designed compensation and benefits systems in hotels.
KW - Compensation and benefits
KW - Hotel performance
KW - Transactional leadership
KW - Transformational leadership
UR - http://www.scopus.com/inward/record.url?scp=85075586804&partnerID=8YFLogxK
U2 - 10.1016/j.jhtm.2019.11.005
DO - 10.1016/j.jhtm.2019.11.005
M3 - Journal article
AN - SCOPUS:85075586804
SN - 1447-6770
VL - 42
SP - 29
EP - 39
JO - Journal of Hospitality and Tourism Management
JF - Journal of Hospitality and Tourism Management
ER -