Management support systems for service quality management: A research direction

Research output: Journal article publication › Journal article › Academic research › peer-review

Original language	English
Pages (from-to)	44-56
Number of pages	13
Journal	International Journal of Quality & Reliability Management
Volume	11
Issue number	8
DOIs	https://doi.org/10.1108/02656719410070101
Publication status	Published - 1 Jan 1994

ASJC Scopus subject areas

@article{16d9c3c6b7de47f8babcabdf403f60a1,

title = "Management support systems for service quality management: A research direction",

author = "Cheng, \{T. C.E.\} and Ngai, \{Wai Ting\}",

year = "1994",

month = jan,

day = "1",

doi = "10.1108/02656719410070101",

language = "English",

volume = "11",

pages = "44--56",

journal = "International Journal of Quality \& Reliability Management",

issn = "0265-671X",

publisher = "Emerald Group Publishing Ltd.",

number = "8",

}

TY - JOUR

T1 - Management support systems for service quality management: A research direction

AU - Cheng, T. C.E.

AU - Ngai, Wai Ting

PY - 1994/1/1

Y1 - 1994/1/1

UR - https://www.scopus.com/pages/publications/84856014453

U2 - 10.1108/02656719410070101

DO - 10.1108/02656719410070101

M3 - Journal article

SN - 0265-671X

VL - 11

SP - 44

EP - 56

JO - International Journal of Quality & Reliability Management

JF - International Journal of Quality & Reliability Management

IS - 8

ER -