Management support systems for service quality management: A research direction

T. C.E. Cheng, Wai Ting Ngai

Research output: Journal article publicationJournal articleAcademic researchpeer-review

5 Citations (Scopus)
Original languageEnglish
Pages (from-to)44-56
Number of pages13
JournalInternational Journal of Quality & Reliability Management
Volume11
Issue number8
DOIs
Publication statusPublished - 1 Jan 1994

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Strategy and Management

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