Management support systems for service quality management: A research direction

Research output: Journal article publication › Journal article › Academic research › peer-review

Original language	English
Pages (from-to)	44-56
Number of pages	13
Journal	International Journal of Quality & Reliability Management
Volume	11
Issue number	8
DOIs	https://doi.org/10.1108/02656719410070101
Publication status	Published - 1 Jan 1994

ASJC Scopus subject areas

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title = "Management support systems for service quality management: A research direction",

author = "Cheng, {T. C.E.} and Ngai, {Wai Ting}",

year = "1994",

month = jan,

day = "1",

doi = "10.1108/02656719410070101",

language = "English",

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pages = "44--56",

journal = "International Journal of Quality & Reliability Management",

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AU - Cheng, T. C.E.

AU - Ngai, Wai Ting

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DO - 10.1108/02656719410070101

M3 - Journal article

SN - 0265-671X

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JO - International Journal of Quality & Reliability Management

JF - International Journal of Quality & Reliability Management

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