Management of client requirements for design and build projects in the construction industry of Hong Kong

Tit Wan Yu, Hon Wan Edwin Chan, Wai Ming Chan, Tsun Ip Lam, Peony W.L. Tang

Research output: Journal article publicationJournal articleAcademic researchpeer-review

18 Citations (Scopus)

Abstract

Purpose: This paper aims to investigate the prevailing practice of managing client requirements for design and build (D&B) construction projects in Hong Kong. It attempts to evaluate the limitations and addresses the need for a practical framework for facilitating the implementation of client requirements management within the industry. Design/methodology/approach: Two research instruments were used in this paper: semi-structured interviews and case studies. Findings: The study revealed that the limitations of the current practice included the lack of a comprehensive client's project brief, inadequate involvement of client in the briefing process, the lack of impartial agents, the controversy caused by the uncertain legal status of end-users and the improper timing of raising requirements by key project stakeholders. Recommendations are given that an inclusive project brief is necessary in clarifying the goals and covering all-rounded perspectives. A practical framework is needed to improve the client requirements management practice within the construction industry. Research limitations/implications: The D&B procurement system adopted in Hong Kong actually exists in various forms within the construction industry, which differ from the prototype that has long been recognized. Therefore, a more detailed study into D&B projects covering a broader area is necessary in the future. Originality/value: Little research work has been undertaken on the study of client requirements management, especially for D&B construction projects. This paper has improved the comprehension of the nature of client requirements and has provided valuable insights into the prevailing problems associated with the management of client requirements.
Original languageEnglish
Pages (from-to)657-672
Number of pages16
JournalFacilities
Volume28
Issue number13
DOIs
Publication statusPublished - 1 Oct 2010

Keywords

  • Case studies
  • Construction industry
  • Customer requirements
  • Design and development
  • Hong Kong

ASJC Scopus subject areas

  • Human Factors and Ergonomics
  • Architecture
  • Building and Construction

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