Knowledge management in social work- Towards a conceptual framework

Chuen Suen Leung

Research output: Journal article publicationJournal articleAcademic researchpeer-review

16 Citations (Scopus)


Knowledge management (KM) is receiving increasing attention in the human services such as social work. Social service organizations have started to use information and communication technology for knowledge management purposes with the aim of improving service efficiency and effectiveness. Existing KM studies, particularly in the commercial or industrial sectors, mainly focus on the reductionistic "knowledge-as-object" view, while other perspectives such as "knowledge-as-process" are less discussed. This paper argues that these mainstream conceptions of knowledge inKMdo not fully fit with that of social work knowledge, and that a spectrum view may be more useful for future practice and inquiry in the area.
Original languageEnglish
Pages (from-to)181-198
Number of pages18
JournalJournal of Technology in Human Services
Issue number1-2
Publication statusPublished - 7 May 2007


  • Knowledge management
  • Social work knowledge

ASJC Scopus subject areas

  • Health(social science)
  • Social Sciences (miscellaneous)
  • General Social Sciences
  • Computer Networks and Communications


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