Knowledge-based customisation and management of E-survey

Chi Fai Cheung, K. F. Chu

Research output: Journal article publicationJournal articleAcademic researchpeer-review


Many organisations have their own methods for survey activities. It is difficult to design questionnaires, which is considered to be a time-consuming processes for conducting a survey. Due to ineffective sharing and the retention of knowledge, organisations spend much time and effort to study past cases and previous know-how for conducting the survey. As a result, this paper presents a knowledge-based system approach for the customisation and the management of E-survey activities. A prototype knowledge-based survey system is built and the capability of the system is demonstrated through a successful trial implementation in a manufacturing enterprise.
Original languageEnglish
Pages (from-to)81-96
Number of pages16
JournalJournal of Information and Knowledge Management
Issue number1
Publication statusPublished - 1 Dec 2006


  • Case-based reasoning
  • customisation
  • e-survey
  • electronic business
  • knowledge management
  • knowledge-based system

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Library and Information Sciences

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