Abstract
Many organisations have their own methods for survey activities. It is difficult to design questionnaires, which is considered to be a time-consuming processes for conducting a survey. Due to ineffective sharing and the retention of knowledge, organisations spend much time and effort to study past cases and previous know-how for conducting the survey. As a result, this paper presents a knowledge-based system approach for the customisation and the management of E-survey activities. A prototype knowledge-based survey system is built and the capability of the system is demonstrated through a successful trial implementation in a manufacturing enterprise.
Original language | English |
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Pages (from-to) | 81-96 |
Number of pages | 16 |
Journal | Journal of Information and Knowledge Management |
Volume | 5 |
Issue number | 1 |
DOIs | |
Publication status | Published - 1 Dec 2006 |
Keywords
- Case-based reasoning
- customisation
- e-survey
- electronic business
- knowledge management
- knowledge-based system
ASJC Scopus subject areas
- Computer Science Applications
- Computer Networks and Communications
- Library and Information Sciences