Key performance indicators for measuring construction success

Ping Chuen Chan, Ada P L Chan

Research output: Journal article publicationReview articleAcademic researchpeer-review

496 Citations (Scopus)

Abstract

The construction industry is dynamic in nature. The concept of project success has remained ambiguously defined in the construction industry. Project success is almost the ultimate goal for every project. However, it means different things to different people. While some writers consider time, cost and quality as predominant criteria, others suggest that success is something more complex. The aim of this paper is to develop a framework for measuring success of construction projects. In this paper, a set of key performance indicators (KPIs), measured both objectively and subjectively are developed through a comprehensive literature review. The validity of the proposed KPIs is also tested by three case studies. Then, the limitations of the suggested KPIs are discussed. With the development of KPIs, a benchmark for measuring the performance of a construction project can be set. It also provides significant insights into developing a general and comprehensive base for further research.
Original languageEnglish
Pages (from-to)203-221
Number of pages19
JournalBenchmarking
Volume11
Issue number2
DOIs
Publication statusPublished - 1 Dec 2004

Keywords

  • Construction industry
  • Performance measurement (quality)
  • Project management

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)

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