Key factors that drive customer satisfaction in instant messaging

Wai Lin Leung, G. Forey, J. Lockwood

Research output: Unpublished conference presentation (presented paper, abstract, poster)Conference presentation (not published in journal/proceeding/book)Academic researchpeer-review

Original languageEnglish
Publication statusPublished - 2015
EventInternational Pragmatics Conference [IPrA Conference] -
Duration: 1 Jan 2015 → …

Conference

ConferenceInternational Pragmatics Conference [IPrA Conference]
Period1/01/15 → …

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