Job quality and work engagement in the cruise industry

Antonio Ariza-Montes, Aleksandar Radic, Juan M. Arjona-Fuentes, Heesup Han, Rob Law

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Abstract

This study reviews the working conditions in the emerging cruise industry by using a holistic and systematic approach, as well as the effects on work engagement of two groups of clearly differentiated employees, namely, officers and nonofficer employees. Our sample comprised 353 cruise workers. Regression analysis confirmed the research purposes of this study, that is, seafarers work under poor conditions (especially among nonofficer employees) and that this precarity determines the engagement of both groups. This study contributes to identifying the job quality dimensions that needs an improvement by human resource managers of cruise lines.

Original languageEnglish
Pages (from-to)469-487
Number of pages19
JournalAsia Pacific Journal of Tourism Research
Volume26
Issue number5
DOIs
Publication statusPublished - May 2021

Keywords

  • cruise tourism industry
  • decent work
  • Job quality
  • work engagement
  • working condition

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Tourism, Leisure and Hospitality Management

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