“It’s okay when I do it, but not others.” : How do hotel employees engage in and respond to workplace Guanxi?

Ran Zhang, Alice Hon

Research output: Journal article publicationJournal articleAcademic researchpeer-review

1 Citation (Scopus)

Abstract

This study examined employees’ Guanxi orientation as a quasi-dispositional predictor and organizational Guanxi practice as a contextual predictor of employees’ engagement in personal Guanxi behavior directed at the supervisor, which in turn predicted three work-related outcomes: job satisfaction, job stress, and turnover intention. Using data collected from 226 hotel employees, the conceptualized structural model was tested. Results of this study showed that employees’ Guanxi orientation and organizational Guanxi behavior both positively predicted employees’ engagement in personal Guanxi behavior toward the supervisor; employee personal Guanxi behavior toward the supervisor was positively related to job satisfaction whereas organizational Guanxi behavior was negatively related to job satisfaction and positively related to stress; lastly, personal Guanxi was positively related to employee turnover intention. Theoretical and practical implications were discussed.

Original languageEnglish
Pages (from-to)635-661
Number of pages27
JournalJournal of Human Resources in Hospitality and Tourism
Volume22
Issue number4
Early online dateMay 2023
DOIs
Publication statusPublished - Dec 2023

Keywords

  • Guanxi behaviors
  • Guanxi orientation
  • satisfaction
  • stress
  • turnover intention

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Organizational Behavior and Human Resource Management

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