TY - GEN
T1 - Investigating user experience of online communities
T2 - 2009 IEEE International Conference on Social Computing, SocialCom 2009
AU - Chen, Vivian Hsueh Hua
AU - Duh, Henry Been Lirn
PY - 2009
Y1 - 2009
N2 - Current literature has identified key components and successful factors of online communities. However, research tends to study a specific type of community at a time. This study investigates users' needs across different types of communities in order to gain a holistic view of users' experiences. Moreover, how the nature and overall purpose of the online community influences users' participation pattern has not been extensively studied. Hence, this study also attempts to understand how the nature of the community and the goals of the users influence their participation of online communities. Through twenty-four in-depth interviews, critical factors that influence users' participation in online communities were identified.
AB - Current literature has identified key components and successful factors of online communities. However, research tends to study a specific type of community at a time. This study investigates users' needs across different types of communities in order to gain a holistic view of users' experiences. Moreover, how the nature and overall purpose of the online community influences users' participation pattern has not been extensively studied. Hence, this study also attempts to understand how the nature of the community and the goals of the users influence their participation of online communities. Through twenty-four in-depth interviews, critical factors that influence users' participation in online communities were identified.
KW - Component
KW - Computer-mediated communication
KW - Online community
KW - User studies
KW - Virtual community
UR - http://www.scopus.com/inward/record.url?scp=70849097462&partnerID=8YFLogxK
U2 - 10.1109/CSE.2009.367
DO - 10.1109/CSE.2009.367
M3 - Conference article published in proceeding or book
AN - SCOPUS:70849097462
SN - 9780769538235
T3 - Proceedings - 12th IEEE International Conference on Computational Science and Engineering, CSE 2009
SP - 509
EP - 514
BT - Proceedings - 12th IEEE International Conference on Computational Science and Engineering, CSE 2009 - 2009 IEEE International Conference on Social Computing, SocialCom 2009
Y2 - 29 August 2009 through 31 August 2009
ER -