Investigating the quality of FM services in residential buildings

Hung Kit Lai

Investigating the quality of FM services in residential buildings

The Hong Kong Polytechnic University

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

Original language	English
Publication status	Published - 2010
Event	CIB World Building Congress - Duration: 1 Jan 2010 → …

Conference

Conference	CIB World Building Congress
Period	1/01/10 → …

Keywords

facility management
service quality
performance measurement
customer satisfaction
residential building

Cite this

@conference{da564e3791ee434083f479ca40001c91,

title = "Investigating the quality of FM services in residential buildings",

keywords = "facility management, service quality, performance measurement, customer satisfaction, residential building",

author = "Lai, \{Hung Kit\}",

year = "2010",

language = "English",

note = "CIB World Building Congress ; Conference date: 01-01-2010",

}

TY - CONF

T1 - Investigating the quality of FM services in residential buildings

AU - Lai, Hung Kit

PY - 2010

Y1 - 2010

KW - facility management

KW - service quality

KW - performance measurement

KW - customer satisfaction

KW - residential building

M3 - Conference presentation (not published in journal/proceeding/book)

T2 - CIB World Building Congress

Y2 - 1 January 2010

ER -