Investigating the effect of multiple service failure events on consumer evaluations of strategic alliance entities ? A justice theory perspective

Karin Weber, B. Sparks

Research output: Unpublished conference presentation (presented paper, abstract, poster)Conference presentation (not published in journal/proceeding/book)Academic researchpeer-review

Original languageEnglish
Publication statusPublished - 2016
EventAnnual Frontiers in Service Conference -
Duration: 1 Jan 2016 → …


ConferenceAnnual Frontiers in Service Conference
Period1/01/16 → …

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