Interpersonal competence and service leadership

Tan Lei Shek, Lu Yu, Man Hong Andrew Siu

Research output: Journal article publicationReview articleAcademic researchpeer-review

8 Citations (Scopus)


According to the Hong Kong Institute of Service Leadership and Management, interpersonal competence is an important component of an effective service leader. The present paper introduces a lecture embedded in a service leadership subject that focuses on promoting students' interpersonal competence. Several topics are covered in this lecture. First, concepts and theories about interpersonal competence are introduced. Second, the relevance of interpersonal competence to service leadership is outlined. Third, methods of developing interpersonal competence are presented, particularly different conflict management strategies and assertiveness skills. Finally, conclusions and reflections on students' own interpersonal competence and its relevance to the service leadership in one's professional field are discussed. Different activities have been designed and incorporated in the lecture to facilitate students' active learning and self-reflection. Students are also encouraged to explore their own ways to promote the development of interpersonal competence.
Original languageEnglish
Pages (from-to)265-274
Number of pages10
JournalInternational Journal on Disability and Human Development
Issue number3
Publication statusPublished - 1 Jan 2015


  • Hong Kong
  • interpersonal competence
  • service leadership
  • university education

ASJC Scopus subject areas

  • Rehabilitation
  • Sensory Systems
  • Geriatrics and Gerontology
  • Psychiatry and Mental health
  • Advanced and Specialised Nursing
  • Speech and Hearing


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