With the rapid growth of perishable food e-commerce businesses, there is a definite need for logistics services providers to manage parcel shipments with multi-temperature requirements. E-commerce characteristics, including time-critical delivery, fragmented orders, and high product variety, should be further considered to extend the ontology of multi-temperature joint distribution. However, traditional delivery route planning is insufficient because it merely minimises the cost of travelling between customer locations. Factors related to food quality and arrival time windows should also be considered. In addition, handling dynamic incident management, such as violations of handling requirements during delivery, is lacking. This leads to the likelihood of food deteriorating before it reaches the consumers, thereby impacting customer satisfaction. This paper proposes an Internet of Things–based multi-temperature delivery planning system (IoT-MTDPS), embedding a two-phase multi-objective genetic algorithm optimiser (2PMGAO). The formulation of delivery routing mainly considers product-dependent multi-temperature characteristics, service level, transportation cost, and number of trucks. Once there are unexpected incidents which are detected by Internet of Things technologies, 2PMGAO can optimise the membership functions of fuzzy logic for re-routing the e-commerce delivery plan. With using IoT-MTDPS, the capability of handling e-commerce orders is enhanced, while customer satisfaction can be maintained at a designated level.
- fuzzy logic
- Internet of Things
- Perishable food e-commerce
ASJC Scopus subject areas
- Strategy and Management
- Management Science and Operations Research
- Industrial and Manufacturing Engineering