Information technology, operational, and management competencies for supply chain agility: Findings from case studies

Wai Ting Ngai, Dorothy C.K. Chau, T. L.A. Chan

Research output: Journal article publicationJournal articleAcademic researchpeer-review

188 Citations (Scopus)


Given the growing emphasis on the need for supply chain agility to sustain competitive advantage, this study explores the impact of the relationship between supply chain competence and supply chain agility on firm performance. Although the influence of supply chain agility on firm performance has been acknowledged, this study further articulates the relationship from the perspective of inter-organizational collaboration. We develop a conceptual model based on the resource-based view and employ a multi-case study method in this exploratory research. Our findings highlight the importance of distinguishing the difference between supply chain agility and supply chain competence and their impact on firm performance. This study contributes to the growing body of conceptual and empirical literature on supply chain agility and adds to the understanding of the complexity of supply chain competence.
Original languageEnglish
Pages (from-to)232-249
Number of pages18
JournalJournal of Strategic Information Systems
Issue number3
Publication statusPublished - 1 Sep 2011


  • Case studies
  • IT competence
  • Management competence
  • Operational competence
  • Supply chain agility
  • Supply chain competence

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Information Systems and Management

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