Information technology applications in hospitality and tourism: A review of publications from 2005 to 2007

Chun Hung Roberts Law, Rosanna Leung, Dimitrios Buhalis

Research output: Journal article publicationReview articleAcademic researchpeer-review

166 Citations (Scopus)

Abstract

The tourism and hospitality industries have widely adopted information technology (IT) to reduce costs, enhance operational efficiency, and most importantly to improve service quality and customer experience. This article offers a comprehensive review of articles that were published in 57 tourism and hospitality research journals from 2005 to 2007. Grouping the findings into the categories of consumers, technologies, and suppliers, the article sheds light on the evolution of IT applications in the tourism and hospitality industries. The article demonstrates that IT is increasingly becoming critical for the competitive operations of the tourism and hospitality organizations as well as for managing the distribution and marketing of organizations on a global scale.
Original languageEnglish
Pages (from-to)599-623
Number of pages25
JournalJournal of Travel and Tourism Marketing
Volume26
Issue number5-6
DOIs
Publication statusPublished - 26 Nov 2009

Keywords

  • Information technology
  • Publications
  • Research journals
  • Tourism management and marketing

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Marketing

Cite this