Information technology and systems justification: A review for research and applications

A. Gunasekaran, Wai Ting Ngai, R. E. McGaughey

Research output: Journal article publicationJournal articleAcademic researchpeer-review

187 Citations (Scopus)


Information technology (IT) such as Electronic Data Interchange (EDI), Radio Frequency Identification Technology (RFID), wireless, the Internet and World Wide Web (WWW), and Information Systems (IS) such as Electronic Commerce (E-Commerce) systems and Enterprise Resource Planning (ERP) systems have had tremendous impact in education, healthcare, manufacturing, transportation, retailing, pure services, and even war. Many organizations turned to IT/IS to help them achieve their goals; however, many failed to achieve the full potential of IT/IS. These failures can be attributed at least in part to a weak link in the planning process. That weak link is the IT/IS justification process. The decision-making process has only grown more difficult in recent years with the increased complexity of business brought about by the rapid growth of supply chain management, the virtual enterprise and E-business. These are but three of the many changes in the business environment over the past 10-12 years. The complexities of this dynamic new business environment should be taken into account in IT/IS justification. We conducted a review of the current literature on IT/IS justification. The purpose of the literature review was to assemble meaningful information for the development of a framework for IT/IS evaluation that better reflects the new business environment. A suitable classification scheme has been proposed for organizing the literature reviewed. Directions for future research are indicated.
Original languageEnglish
Pages (from-to)957-983
Number of pages27
JournalEuropean Journal of Operational Research
Issue number3
Publication statusPublished - 16 Sept 2006


  • IT/IS evaluation
  • Literature review and framework

ASJC Scopus subject areas

  • Modelling and Simulation
  • Management Science and Operations Research
  • Information Systems and Management


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